Customer Service & Support

Maximize Satisfaction. Drive Repeat Business.
Servicing customers eff ectively is a key component in growing your business through loyal, repeat buyers. Whether it’s answering a question, resolving an issue, or modifying a product to meet user needs, customer satisfaction levels are critical to your bottom line. Maximizer CRM 10.5 is simple, accessible, and adaptable CRM that provides the platform for staff to resolve issues and for managers to optimise resources, maximize productivity and ultimately increase customer satisfaction.

• Gain visibility into team performance to guide resources


• Provide service staff with the tools they need to help customers quickly


• Reduce workload with automated processes and self-service


• Maximise customer satisfaction by keeping the lines of communication open and efficient

• Customer Service Case Management: Effectively track, manage and resolve all your customer issues, including technical support, billing and returns. Create trouble tickets complete with details you can track and search on, including case number, queue, product, category, assignment and more.


• Centralised Information: Resolve issues faster with easy access to complete account information in one central, easily viewed location.


• Computer Telephony Integration: Respond faster and improve call productivity with computer telephony integration (CTI) to automatically identify inbound callers and handle outbound calls directly from Maximizer CRM.


• Share Knowledge: Answers to many issues are a click away in the searchable Knowledge Base .


• Automatic notifications: Escalate cases to the appropriate person on your team and notify them with automatic email alerts.


• Monitor and respond: Ensure every issue is resolved so customer satisfaction remains high. Be automatically notified of overdue cases and other critical incidents using Workflow Automation, powered by KnowledgeSync. 


• Automatic case creation: With one click, create a trouble ticket based from an email inquiry to assign it to the appropriate person.

• Online Self-Service: Help customers and partners help themselves with an online Knowledge Base and online case status monitoring.

• Executive Dashboard: Visualise cases entered, resolved, and abandoned with the Daily Dashboard, complete with drill-down for deeper analysis.


• More out-of-the-box reports: Over 175 standard reports including case assignment, monitoring, billing, plus case category and product analysis. Visualise staff case workloads and analyse to maximise customer satisfaction.

Obtain a 360 degree view of all your customers through Maximizer CRM. Maximizer CRM delivers a full featured functionally rich CRM that can provide every details of your customers movements, interactions, accounts and history. Call BUSINESS PARTNER today on +12 (0)1234 567890 to discuss how Maximizer CRM can help you with your customers. .